Return & Exchange Policy

At Silai Ghar, we carefully inspect and pack every order before dispatch to ensure that you receive your outfit in the best possible condition.

If you receive an incorrect, defective, or damaged item, we are here to help.

Exchange Eligibility

An exchange may be accepted if:

• You received a wrong article, size, or item due to an error on our part.
• The product has a manufacturing defect or significant damage that was present before delivery.
• The item is unused and remains in its original condition and packaging.

Please contact us within 48 hours of receiving your order if you wish to report an issue.

Conditions for Exchange

To be eligible for an exchange:

• The item must be unused, unworn, unwashed, and unaltered.
• All original tags, packaging, and accessories must be intact.
• The item must not have any makeup marks, stains, perfume/fragrance, or other signs of use.
• Proof of purchase/order details may be required.

Customized & Specially Stitched Orders

Customized, altered, or specially stitched outfits are non-returnable and non-exchangeable, as they are prepared according to the customer's measurements and specific requirements.

Please carefully confirm your measurements and customization details before placing your order.

Sale & Discounted Items

Items purchased during sale, promotional, or clearance offers may be non-returnable and non-exchangeable unless the item is received damaged, defective, or incorrect due to an error on our part.

The terms of any specific promotion will apply where mentioned.

Exchange Due to Size

For Ready-to-Wear items, size exchange may be considered subject to availability.

The product must be returned in its original, unused condition. If the required replacement size is unavailable, an exchange may not be possible.

Damaged or Incorrect Item

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A clear photo/video of the received item
• A photo of the product tag/label
• A brief description of the issue

Our team will review the issue and guide you through the next steps.

Return Shipping

If the return or exchange is due to an error on our part, such as receiving a wrong or defective item, Silai Ghar will cover the applicable return shipping cost.

For other exchange requests, shipping charges may apply.

Refunds

We do not offer cash refunds for change of mind, incorrect size selection, or customized orders.

Where a refund is approved due to an error or an unavailable replacement, the refund method and processing time will be communicated to the customer.

Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, stitched, customized, or dispatched, cancellation may no longer be possible.

Important Note

Slight variations in color may occur due to photography, lighting, and different screen settings. Such minor variations are not considered a product defect.

We reserve the right to decline an exchange if the returned item does not meet the conditions stated in this policy.

Contact Us

For return or exchange assistance, please contact us:

WhatsApp: 0329-1322220
Website: www.silaigharpk.com

Please mention your order number when contacting us so we can assist you quickly.